![]() OK, so we wait, today I called again to see where they were with shipping that part. You should receive your part by the middle of February! They were still in transition for the second stage and by the way the part you are waiting is in that second stage. The middle of January I called again, only to find out that the warehouse moved in stages, the first stage had been completed. The move would be completed by the first week in January and they would send the part right away. They told me they would be sending me a new one in 2 to 4 weeks but because they were in the middle of moving their warehouse to Wisconsin it may take longer and to also consider the holidays to allow extra time. Thank you and have a great day to all reading this. I would recommend you go another direction if you are safe shopping. Very bad customer service and cheap made in China product (at least the components that open the safe). All of this occurred after I waited 2 weeks with no reply on Twitter or my email I sent. Very disappointing, their only solution was to have me buy a $25 keypad with no guarantee that it would work and if it did not work no refund on the part available. They are saying there is nothing they can do, this is a mildly used safe that is only 2 years old. After speaking with David we actually managed to get the safe open. After changing the batteries the safe would no longer open and using the factory reset code would just give me a blinking error message in red that blinked 5 times. My problems all started when my batteries in my SentrySafe were low. Currently would change my review completed after how helpful they were. ![]() Sentry reached out and offered to fix everything. Not sure how the shipping box had no damage, but safe looked like it had been dropped from a 10 story window. He noted all the damage to the safe and said Lowe's will stand by the sale and return it for me and get me a new one that is not damaged. Called Lowe's online as this is the website l used to purchase the safe, CR was very nice and understood my issues and said Lowe's will follow up with SentrySafe. Tried to call SentrySafe first but was closed, as it was after 5pm on Friday. Two corners were dented in, top of safe has a lump on it, and hinges are scratched and dented on front, combo dial will not turn. But the safe itself was damaged in four places. I pulled the 2.05 cu ft safe out of shipping box which had no damage. My safe arrived yesterday, as it was unloaded inspected the box that it came in. Would recommend Sentry Safe as there stand behind there product. My interaction with Sentry Safe customer service was outstanding and we have settled this issue. Employee Jenifer ** was outstanding to work with and resolved my issue with this safe. ![]() The customer Service l received was outstanding.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |